CANCELLATION & REFUND POLICY:
There is no contract between Servmangalam Tours and Travels and the client until the company has received initial deposit amount of specified tour package. In case, customer wishes to cancel his/her booking before 15 days of the travel date because of whatsoever reasons, including accident, sickness, or any other personal reasons, non-payment of the balance payment, the Company is liable to recover Cancellation charges from the Client. All the cancellations must be communicated in written. Advance amount 50% is also non-refundable in case the cancellation is done within 15 days of the travel dates or No Show scenarios. The Company deserves the right to change the package cost depending on the economical status of the market as per the Government policy. Services will be provided to the customers as mentioned in the booking voucher only. Any complimentary services (If not provided) cannot be claimed in form of cash or alternative services. Servmangalam Tours and Travels have the right to cancel your Invoice due to insufficient Advance Amount i.e. 50% of the total tour Package Cost.
AMENDMENT POLICY (PREPONE & POSTPONE):
In case client wishes to prepone /postpone his or her travel dates, we request you to kindly reach us 15 days prior to journey date via e-mail. The customers can prepone /postpone their tour once without any additional charges (if intimated before 15 days of travel date in written). However postponing & preponing second time will attract additional charges. Also note that few service providers (Hoteliers, Transporter etc.) may apply postpone/prepone charges even after meeting above requirement. In such cases postpone/prepone charges will deducted from the advance amount deposited. In all prepone or postpone scenarios, the services and the costing will be subject to availability of Hotel/Volvo and season/off season time. We do not accept any changes in plan within 15 days of travel date. However in rare cases like adverse climatic conditions or strikes, package can be postponed which will be intimated to you beforehand. The validity to utilize your Advance payment in prepone/postpone scenarios is 1 Year from the date of advance payment. The advance payment and the invoice Number allotted to you, are transferable i.e. you can pass on your booking to any of your friends/ relatives. (Please Note: In order to transfer your booking you must meet the above terms and conditions first).
IMPORTANT NOTE:
Check In & Check out Time is as per Hotel Policies (Early check in is Subject to Availability and might extract Extra Cost as per hotel policy) Meals Timings must be followed as per the instructed time of the hotels and meals served as per the hotel menu whether it is Buffet or Al-Carte. For any un-availed meals we shall not be responsible. The amount paid for the room does not include charges for optional services and facilities (such as room service, mini bar, snacks or telephone calls). These will be charged at the time of check out. In few tourist destinations, the facilities of Hotel, Services, and Aids etc. cannot be matched to developed destinations. Hotels in such places are categorized on the basis of location, Services and costing and not as per Star Categorization i.e.; 1*, 2*, 3* and so on. Guests can avail only those services that are mentioned in confirmation voucher. Any Add-ons, Changes/Upgrades in arrangements, Pick up/Drop other than the stated location will be based on additional expenses. Transfers must be followed as per the instructed time of the transporters. In case, customers miss their respective transportation services, alternatives arrangements will attract extra cost. Servmangalam Tours and Travels will not be reliable for any changes made by Third Party Providers i.e. Transportation, Hoteliers etc. Servmangalam Tours and Travels shall not be responsible for any delays due to technical faults, Heavy Traffic Jam or unforeseen situations. In “Unforeseen†scenarios extra cost may also be levied over the customers. Adventure Activities will be subject to Season/Off Season and subject to availability as well. Kindly carry confirmation Voucher, ID Proof, Volvo Tickets , Flight Tickets etc (if included in Package) The customers are recommended to read the Confirmation Voucher carefully and approve it within 24 hours of issuance. Any errors shall not be entertained during the tour. The above package can be customized as per the customer’s Requirement based on the availabilities of hotel, transport and whether condition etc. Any complaint or claim by the client must be notified to the company in writing within 7 days of the end of the holiday tour. No claim notified to the company beyond this period will be entertained & the company shall incur the liability whatsoever in respect thereof. Our website can be under development mode and thus visitors are requested to make us a call in order to ensure desired details.
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